Pay Attention! ! !

Before purchasing, please note that FGOBY canvas is divided into two types: printing and white cloth.
The product title with (Stamped) is our printed canvas, which is printed.
The product title with (Counted) is our white canvas, which is not printed,You will receive a white cloth canvas.

1. How to use the coupon code?

The coupon code can be used on the page where you fill in your personal address information at the checkout.
Once you have personalized your order and proceed to checkout, you will reach the "Payment Information" page. 
On the right hand side you will see a "Gift card or discount code" box. 
In the space provided, enter in your gift card code or coupon code. Next, click "Apply". 

2.How long will it take for the goods to be shipped?

Our goods will generally be dispatched within 2 days. If the goods you buy are new product or out of stock, you need to wait a few more days, we will also expedite the stocking.

3.How to track the order and how to check the tracking code?

To track your package, you can log in to your account to view your order history. 
Once your package has shipped, a tracking number will also be provided to you through email.

4.What forms of payment methods are accepted?

We primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

5.When will the goods arrive?
If you use our standard shipping method, it usually takes about 10-30 days to arrive.
If you choose our fast shipping, it usually takes 7 to 15 days.
In case of other force majeure factors (such as weather, customs clearance, holidays, etc.), the arrival of the goods is delayed, please understand.

6.How to switch website language? What should I do if I cannot understand the language of the website?

If you cannot understand the language when you enter the page, you can click on the language conversion and currency conversion at the top right of the store to convert to your local language and currency.

7.If I encounter purchase problems or after-sales problems, how can I contact you?

Dear customer, if you encounter any problems when purchasing or after receiving the goods, you can contact our customer service email (service@fgoby.com) on working days.
Our customer service staff will be off on weekends, please forgive us for not being able to reply to you in time on weekends.

8.Why is the price shown in the store so expensive?

Dear customer, if you see that the price shows hundreds or even thousands of prices, there should be network delays and translation problems. 
You can refresh the network. The price will be calculated according to the normal price at the final checkout, please don't worry!

Pay Attention：

Please note that if you choose our Fast Shipping (7-15 days) when purchasing, please be sure to indicate Fast Shipping in our remarks column.

We will replace the logistics according to the logistics you indicated.